IPCR delivers an all-in-one cost-effective system on a single standard server. It offers low total cost of ownership as it can be deployed quickly and easily, maintained either locally or from a remote data centre, and supports all type of terminals registered with iPECS-LIK.
iPECS IP Call Recording
iPECS IP Call Recording(IPCR) is a call recording and monitoring solution tightly integrated with iPECS Call Servers optimized for small and medium-sized offices and contact centres. IPCR is designed as a simple and cost-effective solution, while it delivers powerful value-added features. iPECS IPCR can meet the needs of robust call recording to ensure regulatory compliance and quality management.
Even for small business, the features they require are not so different from the needs of a large business. With iPECS IPCR, powerful value-added features including voice packet encryption, local survivability, remote maintenance and fault alarms as well as basic monitoring, statistics report and more are available to your business. IPCR also offers flexible deployment as part of the distributed architecture of iPECS systems. Particularly, conversations of the remote branch, home office and road warriors can be recorded, monitored and saved either in a central server or local server based on the business requirement. Up to 10 iPECS Call servers can be registered in an IPCR server and up to 10 IPCR servers can be registered with a single iPECS-LIK.
You can easily access recording files over an IE 7 web browser. An intuitive Graphic display such as Icon view on agent status and graphs on system related performance are provided as well as real-time graphic views of various statistics with many search options.
- Single server for recording all terminals
- Remote call recording
- Distributed recording
- Encryption enabled recording
- Search and play recordings
- Intuitive display of statistics